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Business Continuity

Business Continuity & Disaster Recovery

 

 

 

 

 

Business continuity is of the greatest importance to Tower Supplies in providing continued and uninterrupted products and services to clients. 

Tower has identified the incidents that could occur and determined the business areas that may be affected.

 

The areas covered under Tower’s Business Continuity and Disaster Recovery Plan are:

 

IT Infrastructure
Communications
Office Facilities
Power
Warehouse & Storage
Manufacturing & Supply
Transport & Delivery

 

 

1. IT Infrastructure

 

Power:

All servers and critical equipment are connected to a UPS. In the event of a power outage, power to servers will automatically switch to the UPS.

 

Data & Systems:

All systems software and data on all servers are backed up daily onto tape and external hard disks which are stored off-site in fire proof safes. All servers have hot swappable hard disks and utilise RAID 5.

 

Monitoring & Reporting:

There is remote monitoring and reporting of servers and backup procedures by a third party service provider. Items and process monitored include server operating environments (e.g. temperature), hard disk operating environment (e.g. disk errors, RPM), system events and backup processes.

 

Disaster Recovery:

Data & Software Applications  - Systems will be restored immediately from the latest backup. This may be done remotely by the third party service provider, or on site by the IT Manager.

 

Hardware – Replacement equipment will be configured and installed according to agreed service levels by the third party service provider. Systems will be restored using the latest backups. Hardware problems are reported to the IT Manager who initiates replacement procedures.

 

 

2. Communications

 

Communications facilities and infrastructure cover telephone, fax and e-mail systems. E-mail systems are covered under IT Infrastructure procedures.

 

Power:

The internal telephone system has its own UPS backup system that provides emergency power to the main switchboard enabling ongoing phone and fax capability.

 

Line:

In the event of total switchboard failure or line faults, a call divert arrangement is in place to divert all incoming phone calls to a sister facility at a nearby location (10 Yarrow Road).

 

Disaster Recovery:

In the event of communications (phone and fax) failure, the IT Manager will initiate recovery procedures by informing the relevant phone provider and ensuring call diverts are operating correctly. In addition, 6 other locations within the immediate vicinity are available to receive calls, faxes and e-mails. All sales personnel and senior managers have mobile phones to which calls can be diverted.

 

 

3. Office Facilities

 

Power:

Current arrangements for backup power are in the process of being upgraded with the provision of a larger capacity generator for use in the event of electrical power disruptions. Gas is used solely for heating purposes and as such any disruption in gas supply would partly covered by the existing electric heating systems and the remainder of such supply would be from additional electric units.

 

Buildings:

In the event of fire or any other disaster that would make the physical office facilities unusable, the company has three premises, each of over 12,000 sq ft, within 2 miles of each other.  Each has good office space and all normal facilities.  The administration of the business could be transferred to any one of the three sites with a minimum of disruption and a temporary warehouse operation could be established in any of the three facilities.

 

Disaster Recovery:

In the event of power failures, the Administration Manager will initiate recovery procedures by informing the relevant power provider and ensuring the backup power generator is operating correctly. If it is necessary to clear the building, normal fire practices will be observed. Transfer of operations to other locations will be coordinated by the senior management / partners according to pre-arranged agreements.

 

 

4. Warehouse & Storage

 

Power:

Current arrangements for backup power are in the process of being upgraded with the provision of a larger capacity generator for use in the event of electrical power disruptions. Gas is used solely for heating purposes and as such any disruption in gas supply would partly covered by the existing electric heating systems and the remainder of such supply would be from additional electric units.

 

Buildings:

In the event of fire or any other disaster that would make the physical warehouse facilities unusable, the company has three premises, each of over 12,000 sq ft, within 3 miles of each other.  Each has good office space and all normal facilities.  The administration of the business could be transferred to any one of the three sites with a minimum of disruption and a temporary warehouse operation could be established in any of the three facilities.

 

In addition, the company has a support agreement with a group of 40 similar distributors with operations throughout the UK. In the event of a disaster, group distributors will activate all their support to ensure service is maintained to clients. The Group can provide the same products, backed up by the same levels of service immediately available from various locations.

 

Disaster Recovery:

In the event of power failures, the Administration Manager will initiate recovery procedures by informing the relevant power provider and ensuring the backup power generator is operating correctly. If it is necessary to clear the building, normal fire practices will be observed. Transfer of operations to other warehouses will be coordinated by the senior management / partners according to pre-arranged agreements.

 

 

5. Manufacturing & Supply

 

The company operates a multiple manufacturing and supplier strategy. In the event of manufacturing or supply issues with one manufacturer / supplier, items can be sourced and provided by an alternative supplier. In addition, the company has support arrangements with other distributers within the UK who are part of the same buying group and have agreed to provide backup and support to each other in case of emergency.

 

The company also has spare manufacturing, embroidery and warehousing capacity to cope with both disaster situations and rush orders.

 

Disaster Recovery:

In the event of supply problems, the Purchasing Manager will initiate the switch of supply operations to backup / alternative suppliers.

 

 

6. Transport & Delivery

 

Multiple carriers are used to provide continued delivery to clients. In addition, the company has its own vans and drivers that can step in.

Disaster Recovery:

In the event of problems with transport and delivery arrangements, the Quality Manager will contact relevant carriers to overcome such problems.

 

 
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